Leading the Way: Celebrating Women in Ops this Women's History Month
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Last edited:
Mar 31, 2025
Amazon is celebrating Women's History Month by highlighting women across Operations who embody our Leadership Principles, drive innovation, and create pathways for future
generations of women.
Kimberly Pouncy, regional learning manager, and April Underwood, senior operations manager at SDF6, represent different yet equally inspiring journeys to
leadership.
Kimberly leveraged 23 years of manufacturing experience when joining MDW2 in 2017, advancing from inbound dock area manager all the way up to her current role by making
data-driven quality improvements that transformed site performance.
April began as a seasonal associate in 2011 after being a stay-at-home mom, progressively taking on greater responsibilities through the Zappos-to-Amazon transition and
the challenges of the pandemic before stepping into Reverse Logistics (ReLo) in 2021—demonstrating that career growth at Amazon can come from many starting points.
Q: What was a pivotal moment in your Amazon career has shaped your leadership approach?
Kimberly: The COVID-19 pandemic was pivotal for me and the learning team. We had to reinvent onboarding
processes while maintaining safety protocols—it was truly Day 1 all over again. It challenged my leadership skills and ability to pivot, allowing me to manage through adversities and learn more about
myself as a leader.
April: In my 13-year career, the most important moment was moving into ReLo. My time in fulfillment honed my
technical abilities and taught me planning and execution. Leading through COVID-19 taught me to quickly implement new procedures and be flexible. Leading the SDF6 team has given me a unique
opportunity to develop my people leadership skills, balancing compassion and empathy with accountability.
Q: What achievement as a leader at Amazon are you most proud of?
Kimberly: I'm most proud of the OB quality improvement I made at MDW2 in 2020. When I began managing the
quality team, I was able to deep dive the misses and identified defects coming from OB Dock. I added a step in their loading process involving an auditor scanning each Pit as a location, ensuring
that each pallet was loaded into the correct trailer. The site's DPMO improved with this implementation.
April: My proudest achievements are seeing my direct team's growth. When I support and develop my leaders to
become more efficient and confident in their roles, I truly feel I'm fulfilling my purpose. I've worked with countless leaders who have challenged me and taken time to develop me as a person and a
leader. My greatest achievement is helping someone else realize and live up to their potential at Amazon.
What advice would you give to someone early in their Amazon career?
Kimberly: Identify your career path. Envision where you want to be in 10 years and work backwards. Talk to
people in those positions to confirm it's what you truly want. Be open to gaining more experiences and building relationships along the way. As you grow, help others grow, too.
April: First, get to know the people who work for you. Earn Trust by being present. Learn how to motivate them
and understand their goals. You cannot do this job alone—you absolutely have to lean on your teams, and if they don’t have trust in you, it is impossible for you to move in the same direction and
deliver results. Second, Learn and Be Curious every day. Ask questions, seek answers, and take notes. My career spans a decade of learning from peers and subject matter experts. Never be afraid to
say, "I don't know."
Tell us about a woman who has inspired you the most?
Kimberly: Dr. Patricia Bath discovered that blindness highly impacted underserved communities and invented the
Laserphaco probe for cataract surgery. She brought ophthalmic surgical services to Harlem Hospital's Eye Clinic and persuaded Columbia University professors to operate on blind patients for free.
This demonstrates her ability to recognize issues (Bias for Action), address them through research (Deep Dive), and discover sustainable solutions. Despite facing glass ceilings, she took her
research abroad and achieved patents in laser eye surgery. She did not allow barriers to stop her from doing what she was passionate about. She pursued her dreams and found places that recognized her
value.
April: I've had several women mentors throughout my career at Amazon. Whitney Wempe convinced me I could
become an area manager. Jackie Healey at SDF4 taught me how to lead a team toward common goals. We even had an all-female led OB shift for a period of time and truly showed the site what it looked
like to win. Kerry Guiher made a significant impact on me as she challenged me at 35-years-old to pursue a college degree, which I completed in two and a half years while raising three children and
running a busy shift. However, one of my biggest inspirations is my teenage daughter. The experience as a mother serves as a constant reminder of the importance of driving positive change for the
generations that will follow in our footsteps.
How have you helped create positive change for women at Amazon?
Kimberly: I mentor and lead by example, encouraging women that there's nothing they can't achieve. I was told
I couldn't accomplish many things I've now done—graduating high school, earning a degree, getting married, and having a successful career. I’ve learned that it is our job to plant positive seeds into
each other. I make it my business to help others, even if it means sharing my own barriers.
April: As an L5 area manager at SDF4, I led the first nodal Women@ group for female leaders across three
Shepherdsville sites. I also led the site Women@ group, helping Tier 1 and Tier 3 associates with resumes and interview skills. As an L6 leader, I unified the larger TSSL network group before
transitioning to ReLo. I'm currently the sponsor of all ELG groups at SDF6 and a member of the ReLo Women@ board, where I continue to mentor and develop women leaders across our network.
Through their different approaches, Kimberly and April demonstrate that there's no single path to leadership at Amazon. These women are helping create a more equitable
future—not just during Women's History Month, but every day of the year.
43 TSSL+ Sites Celebrate Women in Ops
To celebrate Women’s History Month, nearly 1,500 T1-L8 women leaders from across Customer Fulfillment TSSL (traditional sortable soft lines) sites participated in Women
Lead Day. The fourth annual event organized by Women@ TSSL+ included 43 sites from across the country led by all-women teams for the day.
“My hope is that this initiative encourages more women to see themselves in these roles—not just for a day, but for their entire career,” said Mackenzie Sewell, site
leader at DFW5 near Dallas, Texas, who helped organize the event.
Check out the pictures of these all-women Ops teams leading together. Visit Encompass if you’re
interested in joining an employee-led group.
NEWS 2 minutes to read Our Progress Towards an Even More Inclusive Amazon Published: Aug 30, 2024 In 2022, we announced our plan to conduct a racial equity audit – a third-party review of our
policies, programs, and practices intended to identify any potentially disparate impacts on U.S. hourly employees. The audit is just one part of the significant short- and long-term investments we
continue to make in an effort to foster a more inclusive and welcoming workplace for all Amazonians. The review was led by the law firm of Paul, Weiss, Rifkind, Wharton & Garrison (Paul, Weiss).
The audit wrapped up and we received the final report this month, so we wanted to share an update on the process and the observations. The third-party review incorporates feedback collected during
in-person listening sessions conducted across the United States, a survey of thousands of U.S. hourly Operations employees, a review of hundreds of documents relating to the Amazonian employee
experience, and interviews with various site leaders, PXT employees, Amazon senior leaders, and subject matter experts. They then prepared a report, which you can find on About Amazon. The report
highlights a number of areas where our existing policies, programs, and initiatives are actively contributing to a more inclusive and equitable Amazon. Examples include Affinity Groups fostering a
sense of belonging and creating connections to our local communities, our comprehensive pay and benefits that are available on day one, robust onboarding and training programs, career advancement and
training opportunities, and our commitment to Amazon’s escalation culture and the variety of feedback mechanisms available to Amazonians. Across Amazon, we remain committed to our vision to build
inclusive and equitable experiences for our global base of employees, customers, and the communities we serve. Still, we recognize that this work is ongoing and that there’s more for us to do in this
space and that we have opportunities to enhance Amazonians’ shared understanding of policies and practices. Looking for more? The full report is available on About Amazon.
NEWS 1 minute to read We Asked. You Told Us Your Favorite Day 1 Benefits Published: Aug 23, 2024 Play Video Last year, we launched a new series called A to Z on the Street, a light-hearted look at
questions Amazonians frequently ask. This month, we're focusing on some of the beloved benefits you receive on Day 1. From medical benefits, Resources for Living, Employee Discount Code, to 401(k),
and so much more, you can explore all of your benefits right here on A to Z.
NEWS 1 minute to read Do You Know About These Money Management Benefits? Published: Aug 30, 2024 From budgeting basics to investment advice, our financial benefit offerings help give you the
foundation to make more confident money moves. Brightside Financial Care Did you know Amazon offers a free benefit that connects you and your family to a dedicated financial assistant? Brightside is
a free, secure, and confidential benefit that gives you access to a dedicated person who will assess your financial situation and work quickly to connect you with real solutions around budgeting,
your savings, debt management, find community resources, and emergency assistance. Call 1-888-409-0030, download the Brightside app, or visit Brightside to get started today. Spending Plans and Debt
Tools Did you know we also offer a Spending Plans and Debt Tools toolkit, which offers spending plan assistance, strategies and tools for reducing debt, educational resources, and free one-on-one
assistance from a financial expert? Click here to find out more.
NEWS 1 minute to read Healthcare Without Leaving Home Published: Aug 28, 2024 Need medical advice, care, or even a prescription, but don’t have time to visit the doctor’s office? Your health should
never be an inconvenience. Whether you're at home or on the go, we have benefits to meet you where you are. Medical Advice Line Through the Medical Advice Line, you can talk to a nurse or doctor
anytime by phone, even if you’re not enrolled in an Amazon medical plan. It’s free to speak to a nurse for medical advice, and for the cost of a typical co-pay you can talk to a doctor for diagnosis
and treatment, including prescriptions. You can reach the Medical Advice Line at 1-888-434-9473. Virtual Care With virtual care, qualified health care providers offer not just medical advice, but
care and a diagnosis too—all by phone, video, or in-app messaging 24/7. To connect with a health care provider via virtual care, you must be enrolled in an Amazon medical plan. Virtual care offers a
range of services, including urgent care, prescriptions, specialty care, mental health support, and more. Check A to Z for your virtual care options as services vary by medical plan. Featured Feb 26,
2025 Play Video New and Expanded Medical Benefits to Support You and Your Family Welcome to News in :90 for February 26, your quick video news update right here on A to Z, including: Use RxAid to
find savings on prescriptions. Explore our new and enhanced family-building benefits. Three tips for a safer commute to and from work. See a special delivery to a four-legged customer. 2.8k likes
93.5k views NEWS 4 minutes to read 7 Ways Amazon Supports the Path to Parenthood Published: Feb 24, 2025 When it comes to becoming a parent, there's no one-size-fits-all approach. Amazon has expanded
and enhanced a variety of benefits and services to support you and your family on this journey. Here are a few ways your benefits can help manage expected and unexpected turns. 1. Guide for family
planning, pregnancy, and bonding leave – Amazon is committed to making it easy for you to plan for leave if you or your partner are in the process of birthing, adopting, fostering, or coping with
loss of a pregnancy. Use the guide for step-by-step instructions to prepare for your leave or return to work. 2. Mental health resources to support you in your journey – Mental health is a critical
aspect of family-building. Amazon has many resources to help you and your partner navigate the new parenting rhythms of life, including in-the-moment counseling options in person or by video/chat,
and a suite of self-guided tools and pregnancy-focused peer support forums. Visit A to Z’s mental health and well-being page to learn more. 3. Expanded reimbursement for adoption, surrogacy, and
donor expenses – Amazon is expanding its reimbursement program beyond adoption to also include surrogacy and donor expenses. Each household may be reimbursed for up to $10,000 in eligible expenses
such as agency fees, legal fees, and travel expenses. The adoption, surrogacy, and donor benefits are separate from each other, meaning you can use all three programs. Adoption and surrogacy
reimbursement benefits are available to full-time, part-time, and reduced time employees working 20 hours or more (class F, H, and R) regardless of medical plan enrollment status. Donor tissue
reimbursement benefits require you to be enrolled in an Amazon medical plan. You must have 90 days tenure at Amazon before you or a dependent can qualify for adoption/surrogacy/donor reimbursement.
4. New maternal warning signs training – Amazon teamed up with the Centers for Disease Control and Prevention (CDC) to share important messages about maternal warning signs and empower you and your
family to advocate for you or your partner’s health during and after pregnancy. 5. New pregnancy program with virtual doula – Amazon’s family-building benefit with Maven includes free unlimited
access to virtual doulas throughout pregnancy, delivery, and postpartum. Doulas are trained professionals who can provide informational, emotional, and physical support before, during, and after
childbirth to improve the pregnancy and delivery experience. During virtual appointments, doulas can help you create a birth plan, discuss birth positions and breathing techniques, educate patients
so they can advocate for themselves during the birthing process, and more. There’s no requirement to have gone through fertility treatment to speak to a virtual doula, and the doula benefit is
available to Amazon employees and spouses/partners enrolled in an Amazon medical plan starting Day 1 of employment. 6. Enhanced fertility and family-building care – Amazon’s family-building benefit
with Maven continues to offer financial coverage for fertility treatment if you are enrolled in a health plan with Amazon. Like other health procedures, you’ll share the cost of care with Amazon at a
significantly reduced cost. New in 2025, the benefit also includes free, unlimited access to expert virtual care, a dedicated Care Advocate, on-demand classes, and expert-approved resources to
support you whether you want to grow your family through fertility treatment, adoption, or surrogacy. No infertility diagnosis is required to get started. After 90 days of tenure at Amazon, you or
your dependent can access in-person fertility treatment. 7. Pregnancy care through medical insurance – If enrolled in a medical insurance plan through Amazon, your plan covers a variety of preventive
care, education, supplies, and more to support you through pregnancy and well after baby is born. For more information on Maven and Amazon’s family-building benefits, visit A to Z.
Featured 5 days ago Play Video Creating Great Customer Experiences: NACF's Path Forward in 2025 Increasing your skillset is a great way to grow in your career at Amazon, and helps us create even
better experiences for our customers. In this week's NACF Strategic Priorities video, hear how leveling up your skills can help our customers. Learn more about Amazon's upskilling programs here.
Check out the other videos in this five-part series: Safety First Building our Standard Work Foundation Cost to Serve: Winning Together in 2025 842 likes 8k vie NEWS 2 minutes to read Amazon Air
Soars to New Heights: 5 Billion Packages Delivered Published: Feb 27, 2025 Amazon Air has reached new heights – delivering our 5 billionth package! The package was recently delivered through our KCVG
Air hub in Kentucky, and contained a decorative gold ring with purple gems. Since our operations began in 2016 with a single Boeing 767, Amazon Air has grown into a global network connecting
fulfillment centers, sort centers, and delivery stations around the world. Today, we operate over 250 daily flights to more than 100 destinations. "This milestone isn't just about numbers – it's
about the thousands of dedicated employees who make Amazon Air's success possible,” said Jess Stewart, Director of Operations at KCVG. “Our team exemplifies operational excellence and Customer
Obsession in everything we do, from the first package to the 5 billionth. We're proud to be part of an operation that's revolutionizing the future of logistics and delivery." This achievement is all
thanks to the hardworking teams across all of our sites, and demonstrates our commitment to being the safest and most customer obsessed aviation operation in the world. From our load planners to our
support teams and everyone in between, every team member has played a crucial role in reaching this milestone. Thank you for your commitment to safety, innovation, and Customer Obsession. Together,
we're not just delivering packages – we're delivering on promises and shaping the future of global logistics. Help us celebrate this milestone! Recognize a standout colleague using Shout-Outs here in
the A to Z app. It's a quick and easy way to show appreciation for your team members' hard work. Here's to the next 5 billion packages and beyond! NEWS 3 minutes to read Invented Here: DNK7's
NASCAR-Inspired Process Saves Time and Money Published: Mar 03, 2025 At DNK7 in New Jersey, Continuous Improvement Manager Mark Chersevani, Process Improvement Specialist Victor Freitas, and a team
of associates and managers had a bright idea to improve the stow bag replenishment process with their innovative "Pit Crew" method. Read on to learn about DNK7's approach to improving the stow bag
reset process, while saving their site thousands of dollars in the process. An opportunity to improve bag replenishment DNK7, like other delivery stations, faced challenges with under processing of
stow bags during pick and stage. This became a productivity issue that impacted the On the Road (OTR) teams that would come in the afternoons and would have to spend time replenishing stow bags that
had not been done in the mornings, reducing time from their planned work for the day. Mark and Victor saw an opportunity to increase efficiency and reduce wasted time and motion. "We noticed that
simple changes can make such a big impact," Mark shared. "You don't have to think of these grand ideas to save the company money.” Innovation in action Victor explained: "This idea was born out of
the struggles that I saw as an OTR area manager, where my team would spend hours replenishing bags that UTR teams were unable to complete in the mornings.” The duo developed a new process they called
the "Pit Crew method,” inspired by NASCAR’s pit stop efficiency. Instead of having one associate handle all aspects of bag replenishment, they created a three-person system: Line Loader: One
associate prepares bags by placing five bags inside an open bag. Sort Zone Replenisher: A second associate acts as a sort zone replenisher, filling up the aisles with prepared bags. Virtual Opener:
The third associate physically and virtually opens the bags with a Dolphin device. The Pit Crew bag replenish method better utilized associates' skills and boosted engagement, while also improving
cost to serve by eliminating wasted motion and reducing overproduction – a prime example of how small changes can lead to a big impact in our operations. Yielding big savings for Amazon The results
were impressive. The team saw improved metrics for the bag reset process by 70% upon rollout. "When the entitlement came in, we couldn't believe how much savings and time was saved," Mark recalled.
Team effort and recognition This achievement wasn't just the work of two people. Victor and Mark emphasized the importance of the wider team at DNK7: "We worked with area managers and PAs who had to
train and deploy this, and we also got feedback from associates on their frustration with the old process and the success of the new one.” The team's hard work paid off when they won an AMZL Kaizen
award for their idea. "It was great to get recognized for this idea, and the trip to Nashville with the team to accept the award was an added bonus,” Mark said. Looking to the future While the exact
process developed at DNK7 may not be implemented network-wide, it has inspired further innovations. Victor explained, "We're scaling and trialing a similar process now in some sites. While this
Kaizen was not the final state for what the network will see, it was definitely the springboard for what's going to be coming later this year." We are constantly looking to hear about ways Amazonians
have improved our ways of working. Have you invented something that enhanced our operations? Tell us about it here. NEWS 1 minute to read Cost to Serve: How We'll Win Together in 2025 Published: Feb
26, 2025 Play Video This year, we're focusing on eliminating barriers across NACF to help make your job better, which in turn helps us become more efficient and pass along cost savings to our
customers. Many of our process improvements come directly from Amazonians across the network. Hear more from our leaders in part three of our five-part video series on our 2025 NACF strategic
priorities. If you've invented something that enhanced our operations, tell us about it here. Check out the first two parts of our series: Safety First Building our Standard Work Foundation MY SITE 2
minutes to read Associate to Area Manager: How She Did It Published: Mar 10, 2025 Play Video At SIN8 in Singapore, Area Manager Shirley Siew has built an inspiring career since joining as an
associate in 2019. With the guidance of mentors who pushed her to step outside her comfort zone, Shirley embraced new challenges and took on greater responsibilities. She also made full use of
Amazon’s learning resources, including KNET, to upskill and grow. So, how can you chart your own career path at Amazon? Watch Shirley’s video, and read on for her top five career growth tips. Seek
out mentors proactively: “Don’t wait for mentorship to find you. Reach out to leaders you admire and ask for guidance. Their perspective can open doors you never considered.” Say yes to interim roles
and new challenges: “Taking on temporary positions helped me grow faster. Be open to projects outside your usual scope—they can accelerate your career.” Utilize Amazon’s learning resources:
“Platforms like KNET are packed with useful tools. Dedicate time each week to learning and applying new skills.” Stay focused on your goals: “There will be ups and downs, but keep your long-term
vision in mind. Regularly reassess and adjust your path.” Commit to continuous improvement: “There’s always room to grow. Seek feedback often and act on it to refine your skills.” Your career is
yours to shape. Talk to your manager today about mentorship opportunities and take the next step in your Amazon journey!
Five Things I Learned at Climate Week
Chris Atkins, director of Worldwide Ops Sustainability, walks us through some of the highlights coming out of Climate Week NYC 2024.
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Things are happening fast. I was impressed and a little bit astonished at the momentum we’ve gained over the
last 12 months. More and more people are stepping up to consider the ways their business and industry can take climate action. Wherever you work, I encourage you to really think about what waste and
inefficiencies exist. Bring a climate action lens to every decision you make every day: you’ll find the right solutions for our planet.
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The Climate Pledge is driving action. It struck me that Amazon and the Climate Pledge are deeply involved in
so many of the solutions that are necessary right now to take action against climate change. The power of the Pledge is its ability to bring signatories together.
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Electrification will be a critical component of our effort to decarbonize our on-road vehicles. I joined a
discussion on what we need to put more electric vehicles on the road and I’m excited to see even more packages delivered by EVs globally as a result.
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Collaboration drives most impact. One long-term goal is to decarbonize our Operations, but we can’t just focus
on what we can do in our existing operations. Amazon is working closely with steel production companies and supporting their research into new low-carbon steel. Long term we can use this steel in the
sites of tomorrow, lowering the emissions of our future Operations.
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There’s cause to be hopeful. Fast forward 12 or 24 months, and I think the world will have made big strides
forward in deploying the low carbon solutions that we need to scale up quickly and mitigate the worst impacts of climate change. I’m proud of where we’re going and I’m proud of the work that you all
are doing. From reducing waste to renewable energy, the momentum of change is now with us.
Click here to find out more
about Amazon’s sustainability initiatives.
NEWS 1 minute to read We Asked. You Told Us Your Favorite Day 1 Benefits Published: Aug 23, 2024 Play Video Last year, we launched a new series called A to Z on the Street, a light-hearted look at
questions Amazonians frequently ask. This month, we're focusing on some of the beloved benefits you receive on Day 1. From medical benefits, Resources for Living, Employee Discount Code, to 401(k),
and so much more, you can explore all of your benefits right here on A to Z.
CAREER GROWTH
1 minute to read
Now Beginning Day 1: Enroll in a Language Course
Published:
Sep 19, 2024
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Career Choice has expanded eligibility for language courses. Now, you can start developing your language skills as early as Day 1 of employment.
Improving your language skills can open doors to new opportunities. Amazonians like Sunday, process assistant at MDW5 in Crest Hill, Illinois, know this firsthand.
Originally from Nigeria, Sunday signed up for one of Career Choice’s English-proficiency courses to enhance his ability to speak clearly and effectively on the job. Now he has the confidence to lead
at his site and excel in his role.
Whether you’re looking to take a next step in your career or want to perform at a higher level in your current job, Career Choice offers you in-demand language
training designed to give you the skills you need to stand out at Amazon and beyond.
Ready to learn more? Visit Career Choice in A to Z to explore available language courses and enroll today.
NEWS
3 minutes to read
Policy Reminders for a Safe and Fun Workplace
Published:
Dec 05, 2024
At Amazon, we're customer obsessed for both our employees and our customers. We strive to have fun, operate safely and respectfully, and deliver for our customers as a team. To do this, we must all
work better together to drive a positive working culture. It’s important for each of us to keep ourselves and workplace organized, safe, and ready to delight our customers.
Please review the below policies and make every effort to operate within them while employed at Amazon:
Working Hours Policy: Your safety and wellness are important to Amazon. Working hard also includes taking appropriate meal periods and
rest breaks. If you work more than five hours* in the workday, you're required to take an uninterrupted, work-free 30-minute meal period. This includes employees who work a single shift that's longer
than five hours or who work multiple shifts in a single workday that total more than five hours. Amazon expects managers who supervise hourly employees to provide employees with meal periods and rest
breaks in compliance with Amazon’s policies, federal and state law. Employees are responsible for taking all meal periods and rest breaks provided to them.
Owner’s Manual and Guide to Employment: This summarizes Amazon's basic personnel policies and practices, and is intended to serve as a resource concerning your employment at Amazon. It's designed to
provide you with an overview of Amazon's policies, procedures, and benefits.
Anti-Harassment: Amazon complies with laws against harassing conduct. We prohibit harassment based on a variety of personal characteristics including but not limited to age, color, creed, disability,
ethnicity, gender identity, national origin, maternity status, race, religion, sex, and sexual orientation.
Security Standards of Conduct: To protect the people, information, and assets of Amazon, Amazon people must conduct themselves in a manner that promotes a safe and secure work environment. This
standard provides the global baseline requirements for classifying and reporting security infractions. Deviation from this standard will expose Amazon to risks impacting people, information, and/or
assets.
Business Code of Conduct & Ethics: In performing their job duties, Amazon.com employees should always act lawfully, ethically, and in the best interests of Amazon.com. This Code of Business
Conduct and Ethics (the "Code of Conduct") sets out basic guiding principles. Employees who are unsure whether their conduct or the conduct of their coworkers complies with the Code of Conduct should
contact their manager or the Legal Department.
Please review these policies, and reach out to your manager with any questions you may have. You're welcome to reference these policies at any time on the A to Z app, or visit the MyHR tool for
additional help.
NEWS
2 minutes to read
Hurricane Milton: Ongoing Relief Efforts Underway
Published:
Oct 11, 2024
Our hearts are with our employees and partners affected by both Hurricane Helene and Hurricane Milton.
With thousands of Amazon employees in Milton’s path, making sure our employees are safe has been our top priority. We activated emergency
protocols to ensure their well-being and ensure our sites remain safe.
Additionally, Amazon has delivered more than 40 truckloads of essential items from our Disaster Relief Hub to relief partners working in
the affected areas, and we will continue to dispatch Amazon-donated relief supplies through these next few weeks.
We're here to support those impacted during this difficult time. If you or your family are facing new or ongoing challenges due to the
hurricanes, we have resources available to support you. You can find them on the Disaster Relief Guide here on A to Z.
Many Amazonians have asked how they can help. A virtual volunteer opportunity is available to take support calls from community members
asking for help with property cleanup. Training resources are available for volunteers. Learn more here.
In addition, Amazon has created a donation page for those who would like to help those in need financially. A tax-deductible donation
will help deliver critical supplies, temporary shelter, medical care, and other emergency assistance through our humanitarian partners.
NEWS 2 minutes to read Delivering the Future: See Our New Ops Innovations Published: Oct 09, 2024 We're announcing several big innovations that supercharge our delivery speeds, product selection, and
convenience for customers while reinforcing our sustainability promises. These advancements help improve safety and efficiency for our Operations employees and highlight our obsession with innovation
on behalf of customers and the planet. Here are a few highlights: Launch of Gen12 fulfillment centers: Watch the video above to see the build out of SHV1, our new fulfillment center in Shreveport,
Louisiana. It's one of our most technologically advanced sites to date—employing cutting-edge robotics, including Proteus, to help associates ship packages more efficiently. Expanding Amazon Pharmacy
delivery services: Amazon Pharmacy will open pharmacies that offer Same-Day Delivery in up to 20 new cities across the U.S. in 2025. The new pharmacy sites will be embedded in Same-Day Delivery
sites, enabling faster delivery of medication directly to a customer’s door. More options for ordering grocery items with Amazon: We’re enhancing delivery services to allow customers to include
grocery items in same-day orders. Amazon’s AI-powered shopping app will also be able to generate grocery lists from meal plans, highlight deals, and identify products that meet dietary needs. Reduce
packaging even more in 2024: We’re continuing to build on the progress we’ve made in reducing packaging and making it more recyclable. Since 2015, Amazon has reduced the average packaging weight by
43% and avoided more than 3 million metric tons of packaging globally. Read more on About Amazon.
CAREER GROWTH
1 minute to read
Get Free Career Coaching with Career Choice
Published:
Sep 16, 2024
Play Video
At Amazon, we understand that navigating the world of education and career advancement can be daunting. That's why we've partnered with Kaplan to provide you with free personalized coaching support
every step of the way. Our career coaches are available on Day 1 and they're dedicated to helping you identify your goals, develop a tailored action plan, and guide you through the process of
achieving your dreams.
That's not all: Our career coaches can also assist you with both education support and career services. Need help with college applications, financial aid, or course selection? Your coach has got
you covered. Looking for resume writing tips, interview preparation, or job search strategies? They'll be your trusted advisor.
Like Esther, take the first step towards unlocking your potential here. Your future is waiting – seize it with the support of Amazon's career coaching services.
SCHEDULE
1 minute to read
We’re Making Temporary Changes to Shift Swap
Published:
Sep 23, 2024
To ensure we can deliver for customers during Peak while still providing you with the flexibility to swap your shifts when a short-term, temporary schedule change is needed, we're making temporary
changes to Shift Swap.
September 23 - January 1: Shift Swap requests will be available two weeks in advance of the requested shift instead of the current four weeks.
September 30 - October 17: Shift Swap requests must be made four days (96 hours) in advance (previously 24 hours) of the shift.
As a reminder, Shift Swap gives you an easy option to adjust your work schedule while preserving personal time, vacation time, and UPT. For support with Shift Swap, connect with your manager or site
PXT.
NEWS 2 minutes to read Hurricane Milton: Ongoing Relief Efforts Underway Published: Oct 11, 2024 Our hearts are with our employees and partners affected by both Hurricane Helene and Hurricane Milton.
With thousands of Amazon employees in Milton’s path, making sure our employees are safe has been our top priority. We activated emergency protocols to ensure their well-being and ensure our sites
remain safe. Additionally, Amazon has delivered more than 40 truckloads of essential items from our Disaster Relief Hub to relief partners working in the affected areas, and we will continue to
dispatch Amazon-donated relief supplies through these next few weeks. We're here to support those impacted during this difficult time. If you or your family are facing new or ongoing challenges due
to the hurricanes, we have resources available to support you. You can find them on the Disaster Relief Guide here on A to Z. Many Amazonians have asked how they can help. A virtual volunteer
opportunity is available to take support calls from community members asking for help with property cleanup. Training resources are available for volunteers. Learn more here. In addition, Amazon has
created a donation page for those who would like to help those in need financially. A tax-deductible donation will help deliver critical supplies, temporary shelter, medical care, and other emergency
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NEWS
1 minute to read
How This Single Mom Went From Packer to Property Owner
Published:
Aug 22, 2024
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When Lina Hernandez moved to the United States from Colombia, she never imagined she would one day achieve the American dream of
homeownership. Now she proudly stands as a homeowner and an Amazon robotics trainer at ACY5 in New Jersey.
Lina’s journey was anything but easy. She became a single mother at a very young age and faced the daunting challenge of navigating life
in a new country where she spoke very little English. “I just needed a paycheck,” Lina said. “I had to reinvent myself.”
Lina's determination to succeed grew stronger as she settled into her Tier 1 role. She decided to make Amazon her career and continued to
develop new skills through upskilling initiatives, including Career Choice and free training in robotics opportunities.
“One of the great parts of working for Amazon is that if you are inquisitive, and you show that you work hard, you will be recognized,”
Lina said. “Someone is going to discover you."
Visit 'Explore Your Benefits' on A to Z to see your full suite of benefits. You can also learn more about Career Choice
here.
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